In order to switch to using a new mobile device, or have the Apollo work on another person's mobile device, please follow these steps carefully:
1. 'Forget this Apollo' in mobile app
From the home screen, tap the connection status/battery level bar.
Tap "My Apollo".
Tap "Forget this Apollo".
2. 'Forget This Device' in your Bluetooth settings
First, completely close and quit the Apollo Neuro app on your phone. Then "Forget" or "unpair" with your Apollo:
iOS - Go to your phone's Settings > Bluetooth. If "Apollo" is listed in your "My Devices" list, tap the "i" icon to the right of "Apollo", then tap "Forget This Device" on the next screen.
Android - Go to your phone's Settings > Connections > Bluetooth. If "Apollo" is listed under "Paired devices", tap the settings icon to the right of "Apollo", then tap "Unpair" on the next screen.
3. Factory reset your Apollo
To perform a factory reset for your Apollo Neuro, press and hold both buttons for 10 seconds. The light on your Apollo Neuro will shine solid yellow after holding both buttons for 5 seconds...
...then a solid red after holding both buttons for 10 seconds. When you see the light on your Apollo turn red, you can let go of the buttons.
4. Check for a successful factory reset
After performing a factory reset, pressing the raised-dot button once should produce blinking blue light on your Apollo device. If so, it has been factory reset successfully and is ready to pair to your mobile device.
Next, pair your Apollo Neuro to the new mobile device
Note: Avoid pressing the smooth button on your Apollo Neuro before pairing it to your mobile device.
After your Apollo Neuro has been factory reset, you'll need to pair your Apollo Neuro to your mobile device.
You'll be asked to sign in to your Apollo Neuro account, or you can create a new one for this device, or for the new user - see our Getting Started instructions for details.
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