Switching your Apollo Neuro to another device – Apollo Neuroscience

Note: The Apollo Neuro system is only capable of pairing to one mobile device at a time.

In order to switch to using a new mobile device, or have the Apollo work on another person's mobile device, please follow these steps carefully:

1. "Forget this Apollo" in the mobile app

1. From the home screen, tap Connected.

2. Tap My Apollo.

3. Tap Detach this Apollo.

2. "Forget This Device" in your Bluetooth settings

First, completely close and quit the Apollo Neuro app on your phone. Then "forget" or "unpair" with your Apollo:

iOS

Go to your phone's Settings > Bluetooth. If "Apollo" is listed in your "My Devices" list, tap the "i" icon to the right of "Apollo", then tap Forget This Device on the next screen.

Android

Go to your phone's Settings > Connections > Bluetooth. If "Apollo" is listed under "Paired devices", tap the settings icon to the right of "Apollo", then tap Unpair on the next screen.

3. Factory reset your Apollo

To perform a factory reset for your Apollo Neuro, press and hold both buttons for 10 seconds. The light on your Apollo Neuro will shine solid yellow after holding both buttons for 5 seconds, then a solid red after holding both buttons for 10 seconds. When you see the light on your Apollo turn red, you can let go of the buttons.

4. Check for a successful factory reset

After performing a factory reset, pressing the raised-dot button once should produce blinking blue light on your Apollo device. If so, it has been factory reset successfully and is ready to pair to your mobile device.

Next, pair your Apollo Neuro to the new mobile device

Note: Avoid pressing the smooth button on your Apollo Neuro before pairing it to your mobile device.

After your Apollo Neuro has been factory reset, you'll need to pair your Apollo Neuro to your mobile device.

You'll be asked to sign in to your Apollo Neuro account, or you can create a new one for this device, or for the new user - see our Getting Started instructions for details.