My mobile device won't connect with my Apollo wearable – Apollo Neuroscience

The following instructions are using the latest Apollo™ mobile app. If you are not using the latest version of the Apollo mobile app, please upgrade first.

Step 1: Check Bluetooth, your Apollo is charged, and perform any available mobile app updates

Ensure Bluetooth is turned on the phone

Go to your mobile device’s settings and ensure Bluetooth is turned on

Ensure Bluetooth is enabled/turned on for the Apollo mobile app

Go to your mobile device’s settings
iOS: Scroll to the bottom where installed apps are listed and tap the Apollo mobile app, ensuring Bluetooth is turned on
Android: Tap “Apps”, tap the Apollo mobile app from the list, tap “Permissions”, select “Location”, ensuring the “Don’t allow” option is NOT selected

Ensure the Apollo device is within 20 feet of the mobile device you are using

Determine if the Apollo device has adequate charge - with the device unplugged, press the raised dot button once.
- If color is blue or green, you have adequate charge.
- If color is red or no light displays, charge the Apollo for at least 30 minutes.

Update your Apollo mobile app if a new version of the app is available.

Step 2: Perform “Connectivity Troubleshooting” steps

Option 1 (When the button with the raised dot displays a green light)

Factory reset the Apollo wearable.
- Press and hold both buttons on the device for ~10 seconds. After 5 seconds, the light will turn yellow; after 10s, the light will turn red. When the light turns red, release both buttons.
Reopen the Apollo mobile app.
Tap the connection bar from the home screen that says “Apollo Not Connected”

Tap “I factory reset my Apollo” and follow the instructions presented

Device firmware 1.4.xx or higher

Press the raised dot button once on the wearable to start the pairing process. The light should blink blue.Accept any Bluetooth pairing/permission requests.

Device firmware lower than 1.4.xx

Remove/Forget the Apollo wearable from the phone’s Bluetooth settings.

Go to your mobile device’s settings.

iOS: Tap “Bluetooth”, tap the “i” icon next to the Apollo device, tap “Forget This Device”.

Android: Tap “Connected devices”, tap the “gear” icon next to the Apollo device, tap “Forget”.

Press the raised button on the wearable to start the pairing process. The light should blink blue.

Accept any Bluetooth pairing/permission requests.

Reopen the Apollo mobile app.
If the wearable doesn’t connect after trying the above, repeat from Option 1 step 1 again.

Does the app and device connect? If not proceed to Option 2...

Option 2

Force close the Apollo mobile app ensuring it is not running in the background (see directions on how to Force Close here).
Reopen the Apollo mobile app.

Does the app and device connect? If not proceed to Option 3...

Option 3 (Nothing is working…still can’t connect to device)

Uninstall Apollo Neuro mobile app.
Go to your mobile device’s App Store, search for “Apollo Neuro” and download/reinstall the Apollo mobile app
Reinstall Apollo Neuro mobile fresh from the app store
Factory reset the Apollo wearable.
- Press and hold both buttons on the device for ~10 seconds. After 5 seconds, the light will turn yellow; after 10s, the light will turn red. When the light turns red, release both buttons.

Device firmware 1.4.xx or higher

Press the raised dot button once on the wearable to start the pairing process. The light should blink blue.

Accept any Bluetooth pairing/permission requests

Device firmware lower than 1.4.xx

Remove/Forget the Apollo wearable from the phone’s Bluetooth settings.

Go to your mobile device’s settings

iOS: Tap “Bluetooth”, tap the “i” icon next to the Apollo device, tap “Forget This Device”

Android: Tap “Connected devices”, tap the “gear” icon next to the Apollo device, tap “Forget”