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How to Redeem Your Apollo SmartVibes Subscription Code

  • Updated

The article provides instructions for activating a SmartVibes subscription for Apollo devices purchased from the official website on or after July 24, 2025. It explains that a unique subscription activation code, sent via email after purchase, is necessary for activation within the Apollo Neuro app. Users must ensure they have the latest app version (iOS 4.2 or Android 4.0 or higher) and follow specific steps depending on whether they are new or existing Apollo users. The code is only valid within the app and not redeemable in the App Store or Google Play. For issues, customers are directed to the Help Center or to submit a support request with order details.

If you purchased an Apollo device with a SmartVibes subscription from our official website on or after July 24, 2025, please follow the steps below to activate your subscription.

📌 What is a subscription activation code?

  • A subscription activation code is a unique, single-use code (8–12 characters).
  • It is sent to your email shortly after your order is placed and payment is processed.
  • This code allows you to activate your subscription in the Apollo Neuro mobile app 

 

⚠️ Make sure you’re using the latest version of the Apollo app:

 

🟡 Who receives a subscription code?

  • You purchased through Apollo’s website (apolloneuro.com).
  • Your order was processed via Shopify + Recharge.

  • Payment has been successfully completed.

     

⚠️ Purchased through Amazon, Best Buy, or another retailer?
Please disregard this process. Subscription codes are only provided for purchases made directly through our website at this time. We are actively working on expanding this process to other sales channels.

 

✅ How to activate your Apollo subscription code

🔹 If you’re new to Apollo:

  1. Download the latest version of the Apollo Neuro app.
  2. Follow the in-app instructions to create an Apollo account.
  3. During account setup, you’ll be prompted to enter your activation code.
  4. Input the 8–12 character code from your email.
  5. Your subscription will activate automatically.

 

 

🔹 If you already have an Apollo account:

  1. Open the Apollo Neuro app.
  2. Go to Settings.
  3. Tap Enter Activation Code.
  4. Input the code you received via email.
  5. Your subscription will be activated immediately.

 

   

 

 

🔄 What happens after I enter my activation code?

  • Your app account will link to your Recharge subscription.
  • Your subscription status will update automatically.

  • Recharge will be notified of your official start date.

     

🚫 Can I use this code in the App Store or Google Play?

No — these codes cannot be redeemed in the iOS App Store or Google Play. They are only valid inside the Apollo Neuro app via Enter Activation Code.

 

🔄 Promo offer code instead?
From time to time, Apollo offers App Store or Google Play promotional codes for iPhone and Android users. 

If you received a promo code, you can redeem in the Apollo app by going to:
Settings → Redeem Offer Code

 

 

 

🆘 Need help with your subscription activation code?

If you didn’t receive your activation code or are having trouble:

Please include the following in your message:

  • Your order number
  • The email address used at checkout
  • Subscription activation code (if applicable)
  • A short description of the issue

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