When to perform a factory reset
- If when you first take your Apollo out of the box, a green light shows when you press the raised-dot button (instead of a blinking blue light)
- If your Apollo gets disconnected from the mobile app
- If you're giving your Apollo to someone else
- If you'd like to switch your Apollo to another mobile device
How to factory reset your Apollo
Step 1 - Forget your Apollo in your mobile device's Bluetooth settings
First, completely close and quit the Apollo app on your phone. Then "Forget" or "unpair" with your Apollo:
How to forget your Apollo in iOS's settings
Go to your phone's Settings > Bluetooth. If "Apollo" is listed in your "My Devices" list, tap the "i" icon to the right of "Apollo", then tap "Forget This Device" on the next screen.
How to unpair your Apollo in Android's settings
Go to your phone's Settings > Connections > Bluetooth. If "Apollo" is listed under "Paired devices", tap the settings icon to the right of "Apollo", then tap "Unpair" on the next screen.
Step 2 - Factory reset your Apollo
To perform a factory reset for your Apollo, press and hold both buttons for 10 seconds. The light on your Apollo will shine solid yellow after holding both buttons for 5 seconds...
...then a solid red after holding both buttons 10 seconds. When you see the light on your Apollo turn red, you can let go of the buttons.
Step 3 - Check for a successful factory reset
After performing a factory reset, pressing once on the raised-dot button should have the Apollo flash a blue light. If so, it has been factory reset successfully and is ready to pair to your mobile device.
Next, pair your Apollo to your mobile device
Note: Avoid pressing the smooth button on your Apollo before pairing it to your mobile device.
After your Apollo has been factory reset, you'll need to pair your Apollo to your mobile device.