How long does it take for my Apollo to ship, and arrive?
New orders typically ship within 2-3 business days.
You will receive an email notification when your Apollo leaves our warehouse in Louisville, KY, including carrier tracking details.
Shipping and logistics operations across the globe are experiencing delays in response to COVID-19. Shipments may take longer than usual and additional delays may be occurring on your receiving carrier's end.
Please allow for up to 30 days from date of shipping for International orders.
If your shipment is lost, late, or undelivered, Apollo will assist you with tracking it down, and replacing your shipment with a new one if necessary.
Please contact our Customer Service team if you have any questions.
Do I have to pay a Value Added Tax (VAT) to have Apollo delivered in my country?
All international orders may be subject to import taxes, custom fees, value added taxes (VAT), and/or fees imposed by the destination country. Apollo Neuroscience is not able to predict these fees and they are not included in the order total. These fees are the responsibility of the recipient/buyer.
You will be notified by your mail carrier or customs offices to pay this tax, before your Apollo can be delivered.
Orders to UK, United Kingdom
As of January 1st, 2021, orders to United Kingdom are automatically charged for the VAT during checkout at apolloneuro.com.
UK customers should not be expected to pay an additional VAT charge to receive their package. If your carrier or customs office contacts you requesting proof of, or additional payments, please contact our Customer Service team for assistance.
Estimated Value Added Taxes & Customs Duties
|
Canada |
Varies from 5% to 10%, depending on delivery region. |
| United Kingdom | 20% (charged at checkout) |
| Europe | Varies from 16% to 25%, depending on country. |
| Australia | 50.00 AUD + 10% |
| New Zealand | Varies from 15% to 20%, depending on delivery region. |
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