How long does it take for my Apollo to ship, and arrive?
New orders for products in-stock typically ship within 3-4 business days. You will receive an email notification when your Apollo Neuro leaves our warehouse, including carrier tracking details.
Some products and pre-orders are subject to different shipping timelines. Orders will be shipped on a first-come, first-served basis.
Most international orders will be delivered in approximately 2 weeks.
Shipping service disruptions
Shipments may take longer than usual and additional delays may be occurring on your receiving carrier's end.
Please allow for up to 30 days from the date of shipping for International orders.
For more information on service delays, see:
If your shipment is lost, late, or undelivered, Apollo will assist you with tracking it down, and replacing your shipment with a new one if necessary.
Import Taxes, Customs Duties, Value-Added Taxes (VAT), and/or Fees
When placing an order from overseas, it's important to understand that all international shipments are sent under the DDU (Delivery Duty Unpaid) terms. This means that customers are responsible for any customs fees or taxes that may be applicable at the time of delivery. These additional charges can vary based on the destination country and the total value of the goods being shipped.
For instance, some countries impose a value-added tax (VAT) on imported goods, while others may have specific customs fees that are determined by the nature of the items being imported. It is advisable for customers to familiarize themselves with their local customs regulations and potential fees to avoid unexpected costs when their order arrives.
Estimated Value-Added Taxes and Customs Duties
| Canada | Varies from 10-15%, depending on the delivery region |
| United Kingdom | 20% |
| Europe | Varies from 16% to 25% per country |
| Australia | 50.00 AUD + 10% |
| New Zealand | Varies from 15% to 20% |