My mobile device won't connect with my Apollo Neuro – Apollo Neuroscience

Causes can vary as to why your mobile device may be unable to connect to your Apollo Neuro - recent updates to your device's operating system and apps, Bluetooth settings, poor signals, or low battery - just to name a few.

If you have successfully connected your Apollo Neuro and mobile device before, then continue reading the instructions below. If this is your very first time connecting your Apollo Neuro and mobile device, we recommend reviewing these instructions instead.

When you open the Apollo Neuro app, if it won't progress past the scanning or connection screen, we recommend trying each of the following steps to re-establish the connection.

Note: When connecting your devices, we recommend having your Apollo Neuro charged to at least 25% battery capacity. If you're unsure how much of a charge your Apollo Neuro has, first plug it in to charge for up to 2 hours.

1. "Force Stop" the Apollo Neuro mobile app

"Force Stop" or fully close the Apollo Neuro mobile app on your phone or tablet, then restart the app.

For iPhone X and later

From the Home Screen, swipe up from the bottom of the screen and pause in the middle of the screen.
Swipe right or left to find the Apollo Neuro app
Swipe up on the Apollo Neuro app preview to close the app
Reopen the Apollo Neuro app and try connecting

iPhone SE, iPhone 8 and earlier, and iPod touch

Double-click the Home button to show your most recently used apps.
Swipe right or left to find the Apollo Neuro app
Swipe up on the Apollo Neuro app preview to close the app
Reopen the Apollo Neuro app and try connecting

For Android

Open the Settings and tap Apps & Notifications
Tap See All Apps and then locate the Apollo Neuro app
Select the Apollo Neuro app and choose Force Stop
Reopen the Apollo Neuro app and try connecting

If this fails to restore your connection, try Step 2.

2. Toggle your Bluetooth setting off-and-on

If restarting the Apollo mobile app didn't work, try:

Close the Apollo Neuro mobile app
Turn off your mobile device's Bluetooth feature, wait 10 seconds, then turn it back on again.
Re-open the Apollo Neuro mobile app

If this fails to restore your connection, try Step 3.

3. Sign out of your Apollo Neuro account, then uninstall and reinstall the Apollo Neuro mobile app

Several customers report this resolves connection issues, especially after updating their mobile app or Apollo Neuro firmware.

None of that worked...

If none of the previous techniques helped, our last recommendation is to perform a Factory Reset on the Apollo.

If you continue to have issues with your connection, please contact our Customer Service team and we'll assist you in finding the best solution.