International orders: availability, shipping, and value added tax – Apollo Neuroscience

What countries does Apollo ship to?

Outside the United States, Apollo is accepting orders to Canada, Europe, Australia, and New Zealand. Shipping is via FedEx International Economy, or USPS International Priority for PO Boxes. Accessories ordered separately may ship via USPS International.

How long does it take for my Apollo to ship, and arrive?

New orders for products in-stock typically ship within 3-4 business days. You will receive an email notification when your Apollo Neuro leaves our warehouse, including carrier tracking details.

Some products and pre-orders are subject to different shipping timelines. Orders will be shipped on a first-come, first-served basis.

Most international orders will be delivered in approximately 2 weeks.

Shipping service disruptions

Shipping and logistics operations across the globe are experiencing delays in response to COVID-19. Shipments may take longer than usual and additional delays may be occurring on your receiving carrier's end.

Please allow for up to 30 days from the date of shipping for International orders.

You can check here to see if FedEx is reporting any serious weather conditions or delays in the United States.

If your shipment is lost, late, or undelivered, Apollo will assist you with tracking it down, and replacing your shipment with a new one if necessary.

Please contact our Customer Service team if you have any questions.

Do I have to pay a Value Added Tax (VAT) to have Apollo Neuro delivered in my country?

All international orders may be subject to import taxes, customs fees, value-added taxes (VAT), and/or fees imposed by the destination country. These fees are the responsibility of the recipient/buyer.

Orders to EU or UK, United Kingdom

As of January 1st, 2021, orders to the United Kingdom are automatically charged for the VAT during checkout at apolloneuro.com.

As of July 1st, 2021, orders to the EU are automatically charged for the VAT during checkout at apolloneuro.com.

EU and UK customers should not be expected to pay an additional VAT charge to receive their package. If your carrier or customs office contacts you requesting proof of, or additional payments, please contact our Customer Service team for assistance.

International orders outside the EU or United Kingdom

Shipments to Canada, Australia, and New Zealand are not charged VAT at checkout. Instead, this payment will be collected by the carrier before or after delivery. If you notice that your order tracking is not updating, please check and make sure you have paid any VAT.

Estimated Value-Added Taxes and customs duties

Canada	Varies from 10-15%, depending on the delivery region
United Kingdom	20% (charged at checkout)
Europe	Varies from 16% to 25% per country (charged at checkout)
Australia	50.00 AUD + 10%
New Zealand	Varies from 15% to 20%, depending on the delivery region