If your mobile device and Apollo Neuro wearable are connected, but the buttons on the Apollo Neuro are non-responsive, it is possible to perform a factory reset from the mobile app.
Note: Before performing a factory reset, disconnect your Apollo Neuro from the charger.
1. From the home screen, tap Connected.
2. Tap My Apollo.
3. Tap Factory reset.
4. Tap Ok to confirm the factory reset.