If your mobile device and Apollo Neuro wearable are connected, but the buttons on the Apollo Neuro are non-responsive, it is possible to perform a factory reset from the mobile app.
Note: Before performing a factory reset, disconnect your Apollo Neuro from the charger.
From the home screen, tap the connection status/battery level bar.
Tap "My Apollo".
Tap "Factory reset".
Tap "Ok" to confirm the factory reset.