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Limited product warranty

Apollo warrants to the original purchaser that your Apollo device shall be free from defects in material and workmanship under normal use for a period of twelve (12) months from the date the product is received (the “Warranty Period”).  


If such a defect arises and a return authorization request is received by Apollo within the Warranty Period, Apollo will replace the Product with a new or refurbished Product. Shipping and handling charges may apply except where prohibited by applicable law.  Any replacement Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer.

How to obtain warranty service?

To obtain warranty service, a Return Merchandise Authorization (RMA) must be requested from our Customer Service Team.  To request a RMA, please contact Customer Service at support@apolloneuro.com.  The RMA number must be included along with your returned product.  You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Apollo.  As may be required by applicable law, Apollo may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service.  It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. Apollo will not be responsible for any such loss.  

Exclusions and limitations

Apollo does not warrant that the operation of the Product will be uninterrupted or error-free.  This Limited Product Warranty does not cover software embedded in any Product and related services provided by Apollo.  

This Limited Product Warranty does not apply to a Product that has been altered, refurbished, or modified by anyone who is not authorized by Apollo, nor does it apply to any cosmetic damage such as scratches and dents. In addition, this Limited Product Warranty does not apply to damage or defects caused by (a) use with non-Apollo products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product, such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Apollo, (ii) not in accordance with instructions provided by Apollo, or (iii) with improper voltage or supply.  

Implied warranties

Except to the extent prohibited by applicable law, all implied warranties (including without limitation, warranties of merchantability and fitness for a particular purpose) shall be limited in duration to the duration of this Limited Product Warranty.  

Limitation of damages

Except to the extent prohibited by applicable law, Apollo shall not be liable for any incidental, indirect, special or consequential damages, including without limitation, loss of profits, revenue or data, resulting from any breach of express or implied warranty or condition or under any other legal theory, even if Apollo has been advised of the possibility of such damages.  

Governing law

The Limited Warranty shall be governed by the laws of the Commonwealth of Pennsylvania, USA without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction

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