What is the return policy?

Apollo offers a 30-day return policy. Send an email to our support team at support@apolloneuro.com for details on how to return your Apollo.

What is the Apollo warranty?

Apollo offers a 12-month limited warranty

Where do I find help if I have questions?

Apollo offers a live chat feature to answer questions. Apollo can also be reached at support@apolloneuro.com.

How do I cancel my order?

Cancelling your order is a simple process, provided you do so before your order ships.  To cancel your order, send an email to our support team at support@apolloneuro.com  with the subject “cancel order request.” You will receive a follow-up email (usually within a few hours of your request) advising you on whether your order could be canceled. We cannot guarantee that your order will be canceled prior to shipping. If cancellation prior to shipment is not possible, you may follow our return process for a refund.

How does the Apollo app transmit vibrations?

Apollo vibrations are transmitted to the body through the paired Apollo wearable, which generates the vibration patterns and sends them to the body. The mobile app communicates with the wearable via Bluetooth Low Energy (BLE 5.0). Bluetooth communication is only active when the mobile app is in use.

What does Apollo do to limit EMF exposure?

The Apollo system was designed with EMF in mind. Apollo can be worn in airplane mode. You can select to turn on airplane mode in the Apollo app, which will disable the Apollo device’s antenna from communicating. The device must be connected to the charger to re-enable the Bluetooth connection.

When airplane mode is off and the app is actively in use, Apollo only emits very low levels of EMF as the mobile app and device are communicating via Bluetooth. Once you select an Apollo program and close the app, Bluetooth communication stops until you open the app again.

Apollo waves are sound waves (like music that you can feel and not hear). They are safe for kids, adults and the elderly.

Learn how to put Apollo in airplane mode

Are there any health risks from EMF by using Apollo?

BLE 5.0 is commonly used in wearable applications due to the low RF power output and battery use. The device has been tested to meet all RF exposure limits. With a limited power output of 1.9mW, the BLE module is significantly below any country specific exposure limits for a body worn device. This includes the US, Canada and all EU countries.

Bluetooth Specifications

The BLE module within the device is a U-Blox ANNA-B112 module with the following reference identification:

  • FCC ID: XPYANNAB1 (United States)
  • IC: 8595A-ANNAB1  ( Canada)
  • CCAI18LP2200T2 (Taiwan)
  • 204-810005 (Japan)

"This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions; 

  1. this device may not cause harmful interference, and
  2. this device must accept any interference received, including interference that may cause undesired operation."

"This device complies with Industry Canada’s license-exempt RSSs. Operation is subject to the following two conditions: 

  1. This device may not cause interference; and
  2. This device must accept any interference, including interference that may cause undesired operation of the device."

Essential Requirements

The Apollo device has been tested and complies with the following essential regulatory requirements:

  • Radio Equipment Directive 2014/53/EU
  • Safety & health
  • IEC 60950-1:2005 (2nd Edition) + A1:2009 + A2:2013 EN 62479:2010
  • EN 50581:2012 

This device complies with the FCC radiation exposure limits set forth for an uncontrolled environment. Having a separation distance of minimum 5 mm between the user and/or bystander and the antenna and /or radiating element ensures that max output power of ANNA-B112 is below the SAR test exclusion limits presented in KDB 447498 D01v06.

EMC

  • EN 301 489-1 V2.1.1 EN 301 489-17 V3.1.1 
  • EN 300 328 V2.1.1 EN 300 330 V2.1.1
  • EN 50581:2012
  • Complies with the RED directive. 

More information on our certificates and test report:

How long is the battery life?

Apollo has an all-day average battery life between charges.

How do you charge the Apollo wearable?

You charge Apollo with a standard microUSB charging cable. 

How long is the life of the Apollo wearable?

Batteries in handheld and wearable devices are typically rated to have a life of 2 years. However, there are steps which can be taken to extend that life such as minimizing the number of times the device is completely discharged. We recommend not completely discharging the battery of the Apollo wearable before charging it.

Is the Apollo wearable waterproof?

Yes. The Apollo wearable is waterproof. The product has been tested in 1 meter (approximately 3 feet of water) for 30 mins.

Is Apollo safe?

Yes. Apollo programs deliver gentle vibration. Studies of numerous forms of vibration demonstrate no significant negative reactions from routine use. Vibration at Apollo's decibel levels have not been found to pose risk of harm. 

What should I use Apollo for?

Apollo can be used to improve energy, focus your attention, relax and recharge, and help you get restorative sleep. 

How do you use Apollo?

The Apollo app offers goal-based programs that improve energy and focus, heightened clarity and awareness, and promote relaxation and sleep. You can select from the goal-based program menu to begin a personalized program of vibration patterns designed to restore the body’s natural equilibrium.

Once you select a program, the Apollo wearable device will begin delivering waves of vibration to the body.

You can choose how long the program lasts on the mobile app. 

You can choose how intensely you feel the vibration on the mobile app as well as with the buttons on the Apollo wearable. Apollo waves work best when the waves are felt, but not distracting to you.

What do Apollo programs feel like?

Developed by physicians and neuroscientists, Apollo vibration patterns are designed to facilitate natural states of calm, clarity, focus, and relaxation. Unlike typical electronic devices that vibrate like a cell phone or massager, Apollo vibration programs feel natural to the body and are experienced as gentle waves of vibration that come and go. 

Users report feeling a gentle soothing feeling for calming programs and a more energetic sensation when using wakeful and focus programs. 

How do Apollo vibration patterns work?

When we are physically or mentally tired or feeling stressed out, the sympathetic (fight-or-flight) branch of our nervous system is more active, leaving us feeling distracted, overwhelmed, and anxious. 

Apollo vibrations accelerate your mental and physical recovery from stress by signaling safety to your brain through your sense of touch. By rapidly inducing feelings of safety, Apollo facilitates your body’s return to equilibrium and restores the control of your fight-or-flight response by balancing activity in the sympathetic and parasympathetic nervous systems.

What’s the science behind Apollo?

Apollo programs were originally developed by physicians and neuroscientists at the University of Pittsburgh to reduce the negative effects of stress so that individuals have more control over their attention, mood, and overall health.

Apollo has been evaluated in three university-led clinical trials and has thousands of case studies with our first users. Across the board, Apollo has been shown to consistently improve heart rate variability and sleep. Apollo has also been shown to improve focus, reduce anxiety, and improve cognitive performance, all of which are benefits of meditation and deep breathing practice.

How quickly does Apollo work?

Studies show Apollo works within 2-3 minutes. On average, Apollo’s effects last for 30-120 minutes after use.

How long should I leave Apollo on?

Apollo works best to help you transition from tired to awake, distracted to focused, anxious to calm and to aid in mindfulness and sleep. While you can use Apollo for as long as you like, effects occur within minutes and last up to 2 hours after use.

Will Apollo stop working when I get used to it?

No, it’s actually the opposite. Apollo helps the body access natural states of balance just like deep breathing and meditation. Similar to these natural techniques for improving nervous system balance, the more you use Apollo the better your results. Preliminary results demonstrate that Apollo use helps improve heart rate variability, a key metric of overall health and resilience over time.

Routine use of Apollo also increases the body’s sensitivity to Apollo, with the result being it takes less time to feel the effect.  

Can I use Apollo when I work out?

Apollo has been shown to improve energy and focus pre-exercise and to accelerate physical recovery in between anaerobic sets and post-exercise. Apollo has not been tested during active physical exercise. We do not recommend using Apollo during physical activity

Can I use Apollo when I sleep?

Yes. Apollo programs can be used to help you fall asleep and to get you back to sleep if you wake up before you’re ready. You can fall asleep while wearing Apollo The app offers program timers and will end the program automatically when the program ends. You will also be able to schedule Apollo to wake you up in the morning.  

Can I use Apollo on a plane?

Yes. Apollo is a great tool for travel. It can help you fall asleep on a plane and give you energy when you get off the plane. Users report that Apollo helps reduce their jetlag. The Apollo device can be set to airplane mode so data doesn’t transmit while you’re on a plane.

How do you keep my data secure? 

Apollo software and data security procedures are established to be consistent with HIPAA (Health Insurance Portability and Accountability Act) security compliance rules and guidelines. Our software development, testing, and review processes have also been established to meet FDA regulatory requirements.

No personal data is stored on the device. For a better experience, while using our Service, we will give you the option to provide us with certain demographic and physiological information, including but not limited to name, age, gender, height and weight. This information is transmitted and stored on our servers using industry standard security technologies. The data is used solely for providing custom recommendations on the use of our product and is not shared with third parties.

We will also collect usage statistics to analyze how you use the product. This data will be used to provide you an even more customized experience. This information is not shared.

If you have any questions about this Privacy Policy or our privacy practices, please contact our support team at support@apolloneuro.com

What mobile platforms is Apollo compatible with?

The Apollo Neuro app is compatible with iOS and Android phones. It is not compatible with iOS and Android tablets. 

Is Apollo FDA approved?

The Apollo wearable is a wellness device and does not require FDA approval for sale. However, the Apollo wearable has been built under design controls necessary for submission to the FDA. In addition, our manufacturer meets the Quality System Regulation ISO 13485 manufacturing requirements for medical devices sold in the United States.

Where is Apollo made?

The Apollo wearable is made in the U.S.A.

Is Apollo patented?

Apollo is patent pending.

How can I partner with Apollo Neuroscience?

Apollo has many applications for both hardware and software. To get the conversation rolling, please email our team at partners@apolloneuro.com.

How can I conduct research with Apollo?

We are always looking for ways to expand and extend the possibilities of Apollo and the use of machine learning. Some of our research interests include human productivity, learning, resilience, recovery, and performance, as well as healthcare, virtual reality, and entertainment applications. For more information, please email our research team at research@apolloneuro.com. We’d love to connect with you!

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